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DisputeReason

Why a customer's bank questioned a payment, in plain language rather than in the card networks' numeric reason codes.

enum DisputeReason {
  FRAUDULENT
  UNRECOGNISED
  PRODUCT_NOT_RECEIVED
  PRODUCT_UNACCEPTABLE
  DUPLICATE
  SUBSCRIPTION_CANCELLED
}

Values​

DisputeReason.FRAUDULENT​

The cardholder says they did not authorise the payment.

DisputeReason.UNRECOGNISED​

The cardholder does not recognise the charge on their statement.

DisputeReason.PRODUCT_NOT_RECEIVED​

The goods or service never arrived.

DisputeReason.PRODUCT_UNACCEPTABLE​

What arrived was not what was described.

DisputeReason.DUPLICATE​

The customer was charged twice for the same purchase.

DisputeReason.SUBSCRIPTION_CANCELLED​

The customer says they cancelled a recurring payment first.

Member Of​

Dispute object